Turnaround

All orders are shipped within 48 hours Monday - Saturday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

• USPS

• UPS

• FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds, and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. Your must return the item within 15 days of your purchase.

1. Please email mailboxpets@mail.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

Mail Box Pets

Returns Department Tracking #

We will provide you with an address for returns in an email

3. Include in your package a signed letter stating the reason for your return and the original receipt.

If wanted we will exchange damaged products for new ones

Return Exceptions

Some items can not be returned if they are opened. These include opened treats, used toys, and damaged goods.